I often get this in the evenings, annoying when all I want to do is look at my planned recordings, and sometimes the app assumes the failure is due to an invalid username or password and forgets my passwords and I have to keep typing it in again, which is a pain as I have a strong password that's fiddly, with plenty of shifts. Almost always when I'm doing this I have no problem logging in via the browser on my PC, so it's not that the service is too busy, it's that one element of it has inadequate capacity.
I don't understand why the designers thought it was a good idea to have you login for simple functions like the remote control??
The way they should of done it is for simple tasks while at home on wifi, the TiVo box has a list of devices that are allowed. Then stuff like watching a tv channel the app uses your login details or asks you for them.
My Samsung tv for its remote control app does it the way of adding devices to its allow list.
I don't use the app for tv streaming just for controlling the TiVo box and its really annoying if all I want to do is look at the TV guide, find and record a programme, delete a recording without disturbing the tv watching.
Hi Kath_F, I have tried logging in through the website and I can control my TiVo box, so its just the app. I have remove it from my iPhone 3GS and reinstalled it but still the same. I have rebooted the phone still the same.
I'll leave that for VM to answer, but in the meantime, have you tried using your phone's browser? You'll get an unsupported browser message but I think you should be able to log in & manage TiVo anyway.