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richard49
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TV Anywhere app - not able to sign in

For the past four days I have been attempting to sign into my TV Anywhere app on my Android phone and am constantly getting the message... "We're currently experiencing high levels of demand...... ".

I've now given up attempting to log in.

Is this a problem with Virgin?

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Re: TV Anywhere app - not able to sign in

Hi richard49,

 

Thanks for your post and apologies for the time it''s taken for us to read your post. We're running a little behind on the boards and only now reaching your thread Smiley Sad 

 

There was a known issue surrounding this back when you posted. Since posting though have you had any similar issues?

 

If so come back and let us know so we can investigate this for you. 

 

Thanks,

Kath_F
Forum Team

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richard49
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Re: TV Anywhere app - not able to sign in

Yes, still the same message stating that you're experiencing high levels of demand and to try again later.

I did un-install and re-install the app prior to trying to log in.

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Re: TV Anywhere app - not able to sign in

Hi richard49,

 

Thanks for coming back to me and letting me know you are still having an issue Smiley Sad

 

OK, lets get some more information from you and see if we can fix this Smiley Happy

 

What make and model Android device are you using?

What OS is this running? 

 

Are you able to sign in to TV Anywhere using a PC / Laptop or do you get the same issues? 

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

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richard49
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Re: TV Anywhere app - not able to sign in

Kath,

What make and model Android device are you using?

Mobile Phone - Motorola Moto G

Android 5.1

Tablet - Samsung Tab A

Android  6.0.1

 

Are you able to sign in to TV Anywhere using a PC / Laptop or do you get the same issues? 

Both my Desktop and my laptop computers are able to log into nad use the TV Anywhere app.

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J0hn
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Re: TV Anywhere app - not able to sign in

The tab A is a not yet supported device as it's using Andriod 6.0.1 not supported on any device, can't help with the phone Smiley Sad
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