Menu
Reply
On our wavelength
  • 21
  • 1
  • 7
Registered: ‎07-04-2011
Message 71 of 176 (337 Views)

Re: TV Anywhere app keeps requiring sign in info

For me the problem only started recently (last 10 to 14 days), but it is consistent (in seeking log-in data on every occasion the app is opened afresh) on both my iPhone 6s and iPad Pro, both with fully updated apps and iOS. Is it due to a recent iOS update and, if so, why is VM not doing something about it?

While I appreciate that other users can't really answer my question, I trust that the message will have been read by VM and that, with the company's usual 'alacrity', we'll see a solution sometime this year ... maybe!

Reply
0 Kudos
Tuning in
  • 38
  • 0
  • 1
Registered: ‎25-11-2010
Message 72 of 176 (333 Views)

Re: TV Anywhere app keeps requiring sign in info

A mod has already asked for device and OS info on this very thread which you appear to have given in your post

It is with Android devices too so I wouldn't be expecting a fix anytime soon.
Reply
0 Kudos
Moderator
  • 6.85K
  • 301
  • 566
Registered: ‎13-05-2013
Message 73 of 176 (325 Views)

Re: TV Anywhere app keeps requiring sign in info

Hi guys, 

Apologies for not getting back sooner, I've been out of the office for the past few days. 

This issue has now been raised for investigations, and it is being looked into. As soon as I have any further information on this I will pop an update here. 

Thank you for your patience. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Reply
0 Kudos
Up to speed
  • 409
  • 1
  • 19
Registered: ‎27-09-2009
Message 74 of 176 (285 Views)

Re: TV Anywhere app keeps requiring sign in info

I'm getting this as well on both IPhone and iPad.

Seems to have only started recently. And it's quite a pain having to retype the email address and password with the tiny keyboard on the iPhone!!

Reply
0 Kudos
On our wavelength
  • 21
  • 1
  • 7
Registered: ‎07-04-2011
Message 75 of 176 (267 Views)

Re: TV Anywhere app keeps requiring sign in info

...which seems to me, halcyondays, reason to think it's nothing to do with the iOS/Android apps or the TiVo boxes, but with Virgin Media's online management of log-ins!
Dialled in
  • 62
  • 0
  • 17
Registered: ‎29-04-2011
Message 76 of 176 (259 Views)

Re: TV Anywhere app keeps requiring sign in info

I'm also having problems with the TV Anywhere app regularly logging out. Whilst it allows me to log back in again, it is inconvenient. I've been using the app for years and with the odd occasion it has always remained logged in. Now it seems that every day I open up the app I get requested to enter my login and password.

Reply
0 Kudos
Tuning in
  • 38
  • 0
  • 1
Registered: ‎25-11-2010
Message 77 of 176 (252 Views)

Re: TV Anywhere app keeps requiring sign in info

totally agree.
Reply
0 Kudos
Joining in
  • 1
  • 0
  • 0
Registered: ‎12-03-2017
Message 78 of 176 (233 Views)

Re: TV Anywhere app keeps requiring sign in info

I've also been having the same problem with the android app.

Nexus 9 - android 7.1.1

Pixel C - android 7.1.1

 

Reply
0 Kudos
Joining in
  • 9
  • 0
  • 0
Registered: ‎07-03-2017
Message 79 of 176 (224 Views)

Re: TV Anywhere app keeps requiring sign in info

iPhone 5s iOS 10.2.1 had to login twice again today hopefully this issue gets fix soon 🛠
Reply
0 Kudos
On our wavelength
  • 45
  • 2
  • 0
Registered: ‎12-02-2016
Message 80 of 176 (214 Views)

Re: TV Anywhere app keeps requiring sign in info

Same problem here, however since I raised my question I can't sign in at all now!!!!
Reply
0 Kudos