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Rising star
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Registered: ‎24-11-2015
Message 21 of 179 (994 Views)

Re: TV Anywhere app keeps requiring sign in info

A moderator posted (two weeks ago) on the TV on the go section, they are aware people are having problems. And stated "To confirm TV Anywhere is not affected by this issue at present " I think someone should rethink and read the posts from the last three days, & also bear in mind those that are ringing in with the issue. Also there are probably plenty of other having problems who don't do anything. Regards Micky
Moderator
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Registered: ‎13-05-2013
Message 22 of 179 (989 Views)

Re: TV Anywhere app keeps requiring sign in info

Hi guys, 

We are currently investigating this issue, and need further information in order to escalate this further. 

Could you please post with the following. 

Device used

Operating system

for example. 

iPhone 6s iOS10.2.1

 

Thank you and apologies for any inconvenience. 

 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Superfast
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Registered: ‎01-09-2016
Message 23 of 179 (976 Views)

Re: TV Anywhere app keeps requiring sign in info

Hi Huw

I have the same problem with my TiVo

Device iPad Air 2 with iOS 10.2.1

Superfast
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Registered: ‎11-11-2012
Message 24 of 179 (969 Views)

Re: TV Anywhere app keeps requiring sign in info

[ Edited ]

Huw_B wrote:

Hi guys, 

We are currently investigating this issue, and need further information in order to escalate this further. 

Could you please post with the following. 

Device used

Operating system

for example. 

iPhone 6s iOS10.2.1

 

Thank you and apologies for any inconvenience. 

 


Think yourself lucky - I cannot even get TVAnywhere to load this morning. Was working fine (well, as fine as it ever does...) last night, now, when I open the TV app on my iPad, I get the VM logo then a message "Communication Error. There was a problem connecting to the TiVO Service" and nothing else, I don't even get the login box.

As always, everything else on the same network works perfectly well, Netflix and Amazon Video apps on the same iPad, and the two TiVO V6 boxes are working OK at the moment. 

I really do wish VM would just admit that the whole TVAnywhere "experience" is an embarrassing dog of a product, and give us a definite timescale in which you're going to fix these problems. 

And please don't use the regular cop-out and tell us it's a "Free" service. It isn't, we pay for it as part of the regular VM bill.

(Apple iPad Mini, iOS 10.2.1, by the way)

 

Fibre optic
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Registered: ‎05-07-2010
Message 25 of 179 (966 Views)

Re: TV Anywhere app keeps requiring sign in info

Spoke too soon, now asking


Doudar wrote:

Works fine for me on my iPad?



for login details Smiley Frustrated

JohnD
Strangely strange but oddly normal.
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On our wavelength
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Registered: ‎23-07-2010
Message 26 of 179 (954 Views)

Re: TV Anywhere app keeps requiring sign in info

Hi Huw,

Linked from your comment on http://community.virginmedia.com/t5/TV-on-the-go/iOS-Sign-in-EVERY-time/m-p/3359994#M38671

I do have to say it isn't 'every single time'. Though it did seem to have a peak of 'very frequently' at the time I started that thread, it has cropped up less recently. I don't use the app really frequently enough to be able to spot a pattern, though.

For info, I'm on an iPhone 6S, iOS 10.2.1

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Fibre optic
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Registered: ‎26-02-2010
Message 27 of 179 (949 Views)

Re: TV Anywhere app keeps requiring sign in info

[ Edited ]

I am having the same issue on IOS and Android. I Pad and smart phone.

Tuning in
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Registered: ‎22-05-2010
Message 28 of 179 (936 Views)

Re: TV Anywhere app keeps requiring sign in info

I'm having this issue.  I think it started when the TV Anywhere App updated to the one with the new skin.

Nexus 6P Android 7.1.1

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On our wavelength
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Registered: ‎12-01-2017
Message 29 of 179 (928 Views)

Re: TV Anywhere app keeps requiring sign in info

Device: Pixel C (replacement, received on Friday)
Operating System: Android 7.1.1
I've had to re-login a couple of times already.
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Dialled in
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Registered: ‎11-10-2014
Message 30 of 179 (922 Views)

Re: TV Anywhere app keeps requiring sign in info

[ Edited ]

Device used

Operating system


 

iPhone SE - iOS 10.2.1

Started in the last week or so.

If the devs are reading this, just implement TouchID as a workaround. Least that way it's quicker to deal with the issue.

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