I've just joined Virgin yesterday, set up TV Anywhere on our main PC no problem.
I created an account for my daughter without any issues however when she tries to access TV Anywhere on her PC she gets an error message saying "you have to be a TV customer to access this service"
Any suggestions ?.
Thanks in advance
Full details of what I've done so far if this helps.
I setup my account on the main PC and registered it, Worked no problem so I decided that I would create an account for my daughter.
I created her account on my PC and allowed her access to TV Anywhere with no age restriction.
A while later I logged into her account from her PC and tried to access TV Anywhere, I got as far as the channel listings and selected a channel got the message
"you need to register this device"
clicked the register button then received the following message
"you must be a TV customer to access this service"
What am I doing wrong ?.
Thanks for your post and welcome to the Community. It's nice to have a new face getting involved with us
I'm sorry to hear that your daughter's sub account isn't currently working with TV Anywhere. All the steps I would have advised, you've already completed.
What browser are you using?
Make sure you are using the same browser as swapping can mean the registration will need to be re-done.
I can only think it may be an issue with your account profile. Give the team a call on 150 / 0345 454 1111 so we can make sure everything is set up correctly.
Let me know how it goes.
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