Thanks for checking that option for us. As long as that has 'On Selected', whenever subtitles are made available by a broadcaster, you'll be able to see them.
We hope that one day everything you watch on Virgin TV will have a subtitles option.
At the moment, all channels with an audience share above a certain number must offer subtitles for their programmes however subtitles are mainly only available on live TV channels. Some streaming or On Demand services may not offer them which is why you find TV Anywhere doesn't have them more often than not.
We will of course keep our customers updated and as soon as we can offer them on everything, we'll be sure to shout it from the rooftops.
Kath_F Forum Team
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What virgin doesn't tell you that subtitles doesn't show on live TV but yes showing on download from your box! Just found out this myself on yesterday. I wouldn't waste my time with Virgin staff on accessibility. They knows nothing!