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Jakarinho
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Message 1 of 8
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TV Anywhere Subtitles?

Can I watch something with subtitles in TV Anywhere app or PC?

There's 'S' symbol on the right corner of the screen and it does nothing!
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Message 2 of 8
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Re: TV Anywhere Subtitles?

Hi Jakarinho,

 

Welcome to the Community!

 

You should be able to view subtitles when available with TV Anywhere.

 

Near the top of the program you should see a little speech bubble icon towards the top of the screen. You can use this to toggle subtitles on or off.

 

Let me know how it goes! Smiley Very Happy

 

Josh


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Jakarinho
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Re: TV Anywhere Subtitles?

Of course, I did! Have you try it?
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Re: TV Anywhere Subtitles?

Hi Jakarinho, 

 

Thanks for checking that option for us. As long as that has 'On Selected', whenever subtitles are made available by a broadcaster, you'll be able to see them. 

 

We hope that one day everything you watch on Virgin TV will have a subtitles option. 

 

At the moment, all channels with an audience share above a certain number must offer subtitles for their programmes however subtitles are mainly only available on live TV channels. Some streaming or On Demand services may not offer them which is why you find TV Anywhere doesn't have them more often than not. 

 

We will of course keep our customers updated and as soon as we can offer them on everything, we'll be sure to shout it from the rooftops. 

 

Thanks,

Kath_F
Forum Team

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jayess
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Message 5 of 8
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Re: TV Anywhere Subtitles?

A law has been passed about subtitling on demand content (in case you want to read)

https://www.actiononhearingloss.org.uk/news-and-events/all-regions/press-releases/charity-celebrates...

 

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Jakarinho
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Message 6 of 8
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Re: TV Anywhere Subtitles?

There's many subtitles that are selected and of course I know it.

There's simply no subtitles on TV Anywhere app! The 'S' symbol is fake, it does nothing! Why it's there for?

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Bluecray
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Message 7 of 8
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Re: TV Anywhere Subtitles?

I am on android, I see the speech bubble on "tv anywhere" clicking it does nothing! I'm deaf and I like my subtitles!
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Jakarinho
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Message 8 of 8
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Re: TV Anywhere Subtitles?

What virgin doesn't tell you that subtitles doesn't show on live TV but yes showing on download from your box! Just found out this myself on yesterday. I wouldn't waste my time with Virgin staff on accessibility. They knows nothing!
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