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Wyvern2
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TV Anywhere Streaming: No sound on Channel 259

I am using the Android app. on a Nexus 10. All other channels have sound except Discovery Science!

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Re: TV Anywhere Streaming: No sound on Channel 259

Hi Wyvern2,

 

Thanks for coming back to me on this Smiley Happy 

 

I'm really glad to hear the sound has returned. It's possible that it was an issue with the broadcaster. We come across those every so often but they usually resolve themselves in a day or two. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
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Crockret
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Re: TV Anywhere Streaming: No sound on Channel 259

Fine here in Browser (Win10, IE).

I know that doesn't help you, OP, but it might help narrow down where the issue is.

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Wyvern2
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Re: TV Anywhere Streaming: No sound on Channel 259

Thank you Crockret. The Channel is also fine when viewing via the TiVo box on standard TV.

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Re: TV Anywhere Streaming: No sound on Channel 259

Hi Wyvern2,

 

Thanks for your post and apologies to hear you are having an issue viewing Discovery Science. 

 

Checking this today on a test device, the sound is working. Is it working for you now too?

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

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Wyvern2
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Re: TV Anywhere Streaming: No sound on Channel 259

Hi Kath_F,

Yes, the sound did come back again!

What is peculiar, is that the sound disappeared for several days, but only on that channel. Do channels sometimes stream using different formats that are not compatible with the Virgin media codec?

Kind regards,
Wyvern2

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Message 6 of 6
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Re: TV Anywhere Streaming: No sound on Channel 259

Hi Wyvern2,

 

Thanks for coming back to me on this Smiley Happy 

 

I'm really glad to hear the sound has returned. It's possible that it was an issue with the broadcaster. We come across those every so often but they usually resolve themselves in a day or two. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out