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cakegirl21
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TV Anywhere, Sky Sports and Firefox

One of my TV Anywhere devices is a PC that used to access Sky Sports through Mozilla Firefox. In the last few days, the Sky Sports page shows an error message that there is a problem accessing Sky Sports with this browser. I have tried to contact Sky for help but they won't deal with me as I am not one of their customers. Any advise please. I'm not the most technical person.

Cakegirl21

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Superuser
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Re: TV Anywhere, Sky Sports and Firefox

Firefox 52 has removed support for Microsoft Silverlight which is what Sky use on Windows PCs you make Sky Sports work. So your version of Firefox has likely update to this which is why you're now having issues.

The only browser that still supports Silverlight is Internet Explorer. So you'll need to change to using IE until Sky release their Desktop App for PC which will work with Firefox (this is currently only available for Apple Mac computers).
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I work for Virgin Media - but all opinions posted here are my own
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Crockret
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Re: TV Anywhere, Sky Sports and Firefox

I had this problem, too, having installed Firefox as the only browser that worked across both Sky & VM's platforms at the time.

IE works just fine for Sky at the moment. I didn't even have to re-register the device after switching browsers, so it seems some providers are substantially more proactive in this regard than others.

IE is in Windows 10, although it will probably nag you to use Edge. Don't do that.

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Forum Team
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Re: TV Anywhere, Sky Sports and Firefox

Hi cakegirl21,

 

Sorry to hear about this.

 

Have you followed the advice of BenMcr to see if this provides resolve?

 

Hope to hear back from you soon,

 

Nat_J

 

 

 


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Forum Team
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Re: TV Anywhere, Sky Sports and Firefox

Sorry to hear that you've also had some trouble with this Crockret,

 

Great to hear that you managed to get this sorted though.

 

Let me know if I can help with anything more,

 

Nat_J

 

 


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