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Lindsay12
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TV Anywhere - Not working

This was registered in April both iPad & laptop & was working fine until today - Sun 26th June - asking me to connect to TiVo Box etc - which was the case in April - can you remotely fix this ? Or any other suggestions - have not tried laptop as this is at home - only really take iPad away with me - which is supposed to be the benefit of TV Anywhere - please assist - thanks in advance

 

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Re: In April I registered both my iPad laptop to Virgin Anywhere and they had been working fine -...

Hi StephanieB, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




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Message 2 of 2
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Helpful Answer

Re: In April I registered both my iPad laptop to Virgin Anywhere and they had been working fine -...

Hi StephanieB, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out