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CitizenMarc
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TV Anywhere Device Registration - failed again!

Once again, I'm told that my device (Mac Book Pro, with fully updated OS and browsers (using Safari mostly), Adv. blocker switched off, etc tells me that my device is not registered.

I have up to two change registered device permits. Like a fool (as I've been here before) I removed the very device that is now declared unregistered and re-registered it.

I am then told that I have used all my device registration tokens for the month.

I find that my device is still refused access and the error message that the device is not registered appears again.

Only now do I remember why I never get to use TV Anywhere live anymore. I used to (on my iPAD, running iOS 6 or 7 - but as I have insufficient room to upgrade to iOS 8+ I am told that my system is no longer able to run TV Anywhere. 

Bragging od ultra fast speeds is no use to me if I can't use the online services. I've just seen the far greater choice of channels on Sky and the new streaming apps and I'm going to review my pointless loyalty to Virgin, as once more, quality of delivery seems to have decreased even as costs have risen.

 

 

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Forum Team
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Re: TV Anywhere Device Registration - failed again!

Hi CitizenMarc, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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CitizenMarc
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Re: TV Anywhere Device Registration - failed again!

I've still not heard whether I can yet use TV Anywhere (see previous correspondence). Your link to a 'sticky' update produces this error message:

"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue."

Disappointed and frustrated are hardly strong enough to describe my feelings about the continued non-availability of this service, which is still being promoted.


Kath_F wrote:

Hi CitizenMarc, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,


 

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Forum Team (Retired) BenD_H
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Re: TV Anywhere Device Registration - failed again!

Hi CitizenMarc,

 

Thank you for coming in and posting your message, I hope you don;t mind me popping in to help?

 

I would like to ask if you have been able to re-register the device after reinstalling it first, since your post?

 

I am here to help and please stay in touch.

Ben


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