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Ian-IJC
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TV Anywhere : Device Limit Reached even through using a regsitered device

I am regularly getting the Device Limit Reached 106 error even though the device I am using is registered.

All I can do is delete the device and then re-add which is a work-around, but I can only do this twice in a month. This is really frustrating.

I am using a Laptop, Win 7 and IE11.

I've tried using Chrome and clearing the cache, nether fixes the issue.

Please can you help me!

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Re: TV Anywhere : Device Limit Reached even through using a regsitered device

Hi Ian-IJC,

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

Whenever you update the app, the OS or the browser then you would need to re-register your device. You'll also have to do this each time you clear cookies and cache. 

 

Avoid using Chrome as this isn't supported. Stick with the supported browsers. You can view all the technical requirements here: Technical requirements for using Virgin TV Anywhere

 

Let us know if you need to re-register the device as we can add 1 change per month from here for you Smiley Happy

 

Thanks,

Kath_F
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Gerald2
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Re: TV Anywhere : Device Limit Reached even through using a regsitered device

Hi Kath,

I am having the same problem as I have updated my OS and do not have any device changes left this month Smiley Sad

Would you be able to help me out? The account email is different from this one though.

Thanks

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Re: TV Anywhere : Device Limit Reached even through using a regsitered device

Hi Gerald2, 

 

Thanks for your post and welcome to the forums. It's great having you here on board with us Smiley Happy

 

In order to get a change added, I will need some information from you in order to locate the account. 

 

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
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Re: TV Anywhere : Device Limit Reached even through using a regsitered device

Hi Gerald2, 

 

Thanks for coming back to me so quickly Smiley Happy

 

I have gone ahead and added a device change for you now. 

 

If you have any further issues, pop back and let me know.

 

Thanks,

Kath_F
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