I managed to web chat with an advisor to try and resolve the issue but they were unable to help and I had to call the technical team. Unfortunately they were also unable to help and had to raise it with technicians who were going to get in touch with me about the issue.
So far I've had no contact from Virgin Media, but the issue appears to be resolved and I can now access TV Anywhere on my ipad. Unfortunately, I appear to somehow have registered my PC as a device so will have to wait until 1st September to change it.
The app does say that it is unable to connect to my TIVO box though, despite the name of the box being in the top left hand of the guide page when I open the app and using my ipad to record programmes.
As a SKY customer for 20 years and a first time Virgin user, I have to admit I am somewhat underwhelmed so far......
Thanks for coming back to me on this and letting me know how things are
I am glad you've been able to sign in at last. Rather than waiting til 1st September, I have added a device change for you to be able to register a second device for use with TV Anywhere.
The error you've mentioned about being unable to connect to the TiVo® box means you're trying to perform a remote function. This will only work if you have an ethernet cable connecting your TiVo® to your router. You only need to make this connection if you're planning on using your device as a remote control though.
If you have any further issues, come back and let me know.
Kath_F Forum Team
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