Thanks for your post and welcome to the forums. It's great to have you here I hope you are enjoying your Virgin Services so far.
Currently any devices that have launched with Android 6.0.1 won't work with TV Anywhere. This includes your Samsung S7 Edge. You can view more information on the technical requirements here: Technical Requirements for TV Anywhere
Any devices you have that have been updated to 6.0.1 you can still use as well as iOS devices and the online web version of TV Anywhere on a PC / Laptop.
As you've been installed for over 24 hours, any of these other options should work
Let me know how you get on.
Kath_F Forum Team
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