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sandsgbapx
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TV ANYWHERE PROGRAM GUUDE

TV Anywhere guide never works properly although all else works. IPhone 6 with latest IOS and latest TV ANYWHERE app.

What's wrong with Virgin's TV Guide on the app please????
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Re: TV ANYWHERE PROGRAM GUUDE

Hi sandsgbapx, 

 

Thanks for your post and welcome to the forums. It's great to have another face in our Community Smiley Happy

 

I'm really sorry to hear that there is an issue with the TV guide. If you can give me a little more information on what's going on I will then be able to help look into things and possibly even resolve them.

 

Try and give me as much information as possible.

 

Speak soon,

Kath_F
Forum Team

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Re: TV ANYWHERE PROGRAM GUUDE

Thanks more info on prob.

iPhone 6, ISP Giffgaff, latest IOS, latest TV Anywhere app.
iPhone registered as one of two machines, the other is iPad which produces same faults.

Info OK
MyShows OK all HD data
Browse OK
More OK
Shows streamable shows OK

Guide shows either:

'No channels found'
Listing of Channel number, Station name, followed by 'To be announced'

Click on station name like BBC ONE HD gives
'No data available '

Why can't I see the full guide? These troubles have only started in the last month prior to worked a treat!

Thanks Richard






On 26 Nov 2015, at 16:01, Virgin Media Community Support <VirginMediaCommunitySupport@virginmedia.co.uk> wrote:





Hey sandsgbapx,

Kath_F (Forum Team) posted a reply in TV on the go on 26-11-2015 16:01

Go on, have a look.

All the best,

Virgin Media Community support
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Thanks more info on prob.

iPhone 6, ISP Giffgaff, latest IOS, latest TV Anywhere app.
iPhone registered as one of two machines, the other is iPad which produces same faults.

Info OK
MyShows OK all HD data
Browse OK
More OK
Shows streamable shows OK

Guide shows either:

'No channels found'
Listing of Channel number, Station name, followed by 'To be announced'

Click on station name like BBC ONE HD gives
'No data available '

Why can't I see the full guide? These troubles have only started in the last month prior to worked a treat!

Thanks

Richard





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Re: TV ANYWHERE PROGRAM GUUDE

Hi sandsgbapx,, 
 
Thanks for coming back to me on this.
 
I understand it's frustrating and this was raised up and a fault was discovered. This has since been resolved for most of the customers having this issue then. There are very few reports of this still happening so we're having to look at other factors that may be causing the issue. 
 
I've raised this up with the IT team for them to take a look at this. This is under reference: P006972579. 
 
Once I have any updates on this, I will let you know.
 
Thanks,
Kath_F
Forum Team

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Re: TV ANYWHERE PROGRAM GUUDE

Hi Kath,

Just wondering any news?

Thanks

Richard
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Re: TV ANYWHERE PROGRAM GUUDE

Hi Richard, 

 

Checking on this ticket today, the team have tried replicating the issue using your account but are not seeing this issue at this end. 

 

Are you still having the same problem? 

 

Another user has posted to say closing the app completely by double tapping the home button and closing the app by sliding up, this has resolved things. Can you give this a try for me?

 

Let me know so I can update the ticket. 

 

Thanks,

Kath_F
Forum Team

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Re: TV ANYWHERE PROGRAM GUUDE

Hi Kath,

Many thanks, from last night it's back to it's old self!!

Very many thanks to everyone.

Richard
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