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nalab1
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Surface Pro 3 does not work when streaming TV...

I have a Surface Pro 3 running Windows 8.1 and it is a registered device ... when I try to view a TV channel it produces an error code 107..... It does work on sky movies but not channels like ITV... Fix it please....

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Forum Team
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Message 2 of 53
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Re: Surface Pro 3 does not work when streaming TV...

Hi nalab1, 

 

Thanks for your post. 

 

I'm sorry to hear that you are having an issue registering your device. 

 

We're aware of this as a fault and are working on getting things resolved. In the meantime, as a work around. Use Firefox to register and stream TV Anywhere. Let me know if you have any other issues. 

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Notapple
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Message 3 of 53
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Re: Surface Pro 3 does not work when streaming TV...

Any further updates to this issue VM?
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nalab1
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Message 4 of 53
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Re: Surface Pro 3 does not work when streaming TV...

Thanks for the reply.. it wasn't that I couldn't register my Surface Pro 3, the error occurred when trying to stream TV using Internet explorer.. which is a big fail from Virgin .... I installed Firefox (which I didn't really want to do) and I can stream TV now... hoping for a fix for this ASAP.......

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Notapple
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Message 5 of 53
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Re: Surface Pro 3 does not work when streaming TV...

Like nalab1 I have installed Firefox, although I didn't want to, but still have no joy streaming on my SP3. Virgin PLEASE sort this out. I have had no rely to my email aside from the receipt confirmation, and the call centre are worse than useless.

CAN WE PLEASE HAVE A RESOLUTION, NOT A WORK AROUND.
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Forum Team
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Message 6 of 53
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Re: Surface Pro 3 does not work when streaming TV...

Hi both, 

 

Thanks for posting. 

 

After further investigation, this device is a tablet and not an actual laptop or computer. 

 

This means that you would need to use an app and not go via a browser. 

 

As there is currently no app available for windows devices the ticket on this has been closed. 

 

This is no longer classed as a fault and has been put down as a limitation. 

 

If and when an app for Windows does become available, i'll be sure to let you both know. 

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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nalab1
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Message 7 of 53
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Re: Surface Pro 3 does not work when streaming TV...

THE Surface Pro 3 IS A TOUCHSCREEN PC THAT RUNS FULL WINDOWS 8.1 PRO NOT A TABLET LIKE THE Surface RT ... I SUGGEST THAT YOU GET YOUR FACTS RIGHT BEFORE POSTING TOTAL RUBBISH ...

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Superuser
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Message 8 of 53
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Re: Surface Pro 3 does not work when streaming TV...

http://www.microsoft.com/surface/en-gb/products/surface-pro-3

Surface Pro 3 - The tablet that can replace your laptop.

you wanna tell Microsoft that there Surface Pro 2 tablet is not a tablet.

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CarlosTGS
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Message 9 of 53
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Re: Surface Pro 3 does not work when streaming TV...

I have a Surface Pro 2, and had been using TV anytime successfully, but now I get the 107 error. THIS IS A COMPUTER!
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Superuser
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Message 10 of 53
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Re: Surface Pro 3 does not work when streaming TV...

let Microsoft call it a tablet. and even advertise it as replacing your laptop. So even the creators call it a tablet
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