Menu
Reply
  • 1
  • 0
  • 0
Jamie12
Joining in
763 Views
Message 1 of 2
Flag for a moderator

Streaming error V:1001 on ipad

I have just downloaded the latest version of tv anywhere app on to my iPad running IOS 10.2.1. Wifi is good and no connection issues exist. Logged on ok, and can get the TV guide up.

Reinstalled the app twice on both devices.  No add or pop up blockers installed, cookies enabled. Every time i try and watch ANY channel and select ipad I get streaming Error V:1001. If i try and register the device i get the same error.

I have streamed on my laptop and that is registered ok. I have also got my ipad registered with the sky sports app and that works ok.

Thanks for any help. jamie.

0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
729 Views
Message 2 of 2
Flag for a moderator

Re: Streaming error V:1001 on ipad

Hi Jamie12, 

 

Thanks for your post and apologies to hear you are having an issue streaming from your iPad. 

 

I think we need to start all the way at the beginning as if TV Anywhere has never been used before. 

 

Can you delete the app from your iPad. Once you've done this, restart the device by turning the power off and back on. We're also going to restart the TiVo® by turning the power off and leaving off for 5 minutes. Turn it back on and allow to full set back up.

 

On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section. 

 

Go back to the device you are wanting to use TV Anywhere with and download the app. 

 

Once this has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming should then commence Smiley Happy

 

Let me know what happens at this point.

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply