Menu
Reply
  • 1
  • 0
  • 0
Scotty123
Joining in
414 Views
Message 1 of 8
Flag for a moderator

Stay Signed in

On TV anywhere App there's no box to say stay signed in so I keep having to sign in each time anyone know how to stay signed in please
0 Kudos
Reply
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
390 Views
Message 2 of 8
Flag for a moderator

Re: Stay Signed in

You should stay signed in automatically. If you're having to sign in every time you use the app, then that's an error.

I'm not quite sure why it would be doing it though.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
  • 10
  • 2
  • 0
Roberto365
Tuning in
358 Views
Message 3 of 8
Flag for a moderator

Re: Stay Signed in

Same issue here. Very annoying. Any solutions anyone ?
0 Kudos
Reply
  • 861
  • 87
  • 162
LittleMick73
Well-informed
349 Views
Message 4 of 8
Flag for a moderator

Re: Stay Signed in

Yes its not quite every time I log in but offen enough to be irritating Regards Micky
0 Kudos
Reply
  • 20.94K
  • 769
  • 1.56K
Forum Team
Forum Team
328 Views
Message 5 of 8
Flag for a moderator

Re: Stay Signed in

Hi Roberto365, 

 

Thanks for your post and apologies to hear that you are having an issue with having to log in each and every time to TV Anywhere. 

 

Usually you stay signed in as long as you use the app with in a certain time frame of last logging in. 

 

How far in between log ins are you going? 

Do you use the app regularly?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 2
  • 0
  • 1
Christo18
Joining in
210 Views
Message 6 of 8
Flag for a moderator

Re: Stay Signed in

I am having the same issue.

The app doesn't remember me. It is infuriating having to log in every time I use the app, which can be many times during an evening as I use it for the tv guide as much as anything else. Even with five minutes of last using the app it asks me to log in again. Aargh!

Please offer a solution!

0 Kudos
Reply
  • 20.94K
  • 769
  • 1.56K
Forum Team
Forum Team
182 Views
Message 7 of 8
Flag for a moderator

Re: Stay Signed in

Hi guys, 

 

Thanks for your posts on this. 

 

As I've seen so many reports of this issue, I raised this up with the TV Anywhere team and turns out this has been raised as a known issue. 

 

The team are working on a fix for this and they did make some changes towards the end of last week. Can you see if it is still asking you to sign in every time you open the app? 

 

Come back and let me know so I can feed this back to the team Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 2
  • 0
  • 1
Christo18
Joining in
172 Views
Message 8 of 8
Flag for a moderator

Re: Stay Signed in

Looks like it's been fixed. Seems to be ok now 👍🏼