Called virgin today as I couldn't access Comedy Central or mtv on the app, after ages on the phone they figured out that they have lost the licenses to these channels on the app, which in my view now makes the app totally pointless, it's basically freeview! They told me I can still watch via a computer- tried to register my computer and surprise surprise they're having issues registering devices. Another hour waisted! Being with virgin media is like Groundhog Day...
As I've stated various times Kath this isn't a fault, virgin told me that they have lost the licenses to these channels for use on tablet and phones, I highly doubt there is an answer to this but as I'm getting conflicting reports from you as opposed to virgin customer helpline then maybe I'm wrong?! I hope so because I'm extremely annoyed with this. Plus I cannot use the to anywhere webpage via my laptop either due to a fault with registering devices. I've pretty much had it with Virgin at the moment, did I mention they've also upped my bill be £22 a month without telling me?? Excellent
I've not been made aware of this change and currently all online documents still show those channels as being able to stream. The channels available via a mobile or tablet device are the same as those available via a PC. I'll wait until I've heard back from the team before commenting on that though.
With regards to the device registration, what errors are you getting?
What browser are you using on your laptop?
What OS is the laptop running?
Is it a touch enabled laptop or one that can convert to a tablet?
Usually when a bill jumps up by that much, it can sometimes mean you were receiving a discount (maybe loyalty or introductory) that has ended. When this happens we wouldn't let you know the bill will be increasing as this would have been advised when the discount was agreed.
Give the team a call on 150 / 0345 454 1111 and they may be able to look into the previous discount and also see if we can bring that price back down for you
Let me know how you get on.
Kath_F Forum Team
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Again Kath I'm afraid you are giving me conflicting information to what I was given over the phone, I was told that the licenses have been lost for these channels ONLY on the app and that I could still watch them via the website on a computer. My computer is running the newest Windows apparently virgin is aware of an issue where it will state that your device is not registered even though it is and had an estimated fix date of 14/03. Maybe you should check with them as I've no idea why I'm getting conflicting reports about all of this