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scottcharlwood
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Message 1 of 15
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Sky sports player will not work

I keep getting the message when I download the new sky sports player app
Procedure entry point not located in dynamic link library.
I can not watch any sport
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Message 2 of 15
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Re: Sky sports player will not work

Hi scottcharlwood, 

 

Thanks for your post and apologies to hear you are having an issue getting the new Sky Player to work. 

 

The error message you've posted is possibly caused by the player not being installed properly. Can you double check that you have downloaded and installed the player. It may be worth completely uninstalling this and then reinstalling it to check.

 

If after checking you are having the same issue, using a different browser could help.

 

If this still fails then we'll need to look at this further. Come back and let us know how you get on.

 

Thanks,

Kath_F
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scottcharlwood
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Message 3 of 15
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Re: Sky sports player will not work

I have tried this in chrome ,Firefox and internet explorer still no joy

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Message 4 of 15
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Re: Sky sports player will not work

Hi scottcharlwood,

 

Thanks for getting back to us.

 

Did you try completely uninstalling/reinstalling the player?

 

Speak soon

 

Josh


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scottcharlwood
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Message 5 of 15
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Re: Sky sports player will not work

I have uninstalled and reinstalled about 10 times in 4 deferent browsers . Still the same message. I did download the sky cinema player that works perfectly ???.  Sky player will not work.entrypoint could not be located in dynamic library . 6 weeks without sky sports.

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Message 6 of 15
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Re: Sky sports player will not work

Hi scottcharlwood,

 

Sky released a new version of their player on 17 August to resolve issues from the previous update. Have you downloaded the new player?

 

Speak soon

 

Josh


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scottcharlwood
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Message 7 of 15
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Re: Sky sports player will not work

Yes i have tried the new player in all browsers but still the same message.

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jrperry
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Message 8 of 15
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Re: Sky sports player will not work

You may have done this already, but when uninstalling the skysports player prior to a complete reinstall, it is also a good idea to check your installed apps for the cisco video guard player, and any other cisco apps that were installed at the same time that you originally installed the skysports player. If you uninstall these too, and then reinstall the skysports player, you may (just may!) get a better result.

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scottcharlwood
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Message 9 of 15
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Re: Sky sports player will not work

Still no joy
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Message 10 of 15
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Re: Sky sports player will not work

Hi scottcharlwood,

 

Could you post an image of the message you receive when the player fails?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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