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tannerl
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Sky sports player on Mac error 4001

Hi there,

Been trying to use the Sky Sports and Sky Cinema application on my Macbook Pro. Used to work fine but recently has stopped doing so and now every time i try to use it the message on the screen reads error code: 4001. 

Please get back to me as soon as possible with help if you can. Very keen to catch the rest of the golf on my laptop...

Thanks.screenshot sky player.png

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Re: Sky sports player on Mac error 4001

Hi tannerl,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with the Sky apps on your Mac.

 

Are you still experiencing the same error?

 

Speak soon Smiley Very Happy

 

Josh


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tannerl
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Re: Sky sports player on Mac error 4001

Unfortunately yes...

I was on and off the phone with virgin media support for four or five days last week and was assured every time that I should 'wait 24 hours at which point it will be fixed'. However, the problem still remains so really quite unsure what to do about it now.. 

Cheers, 

Tannerl

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Re: Sky sports player on Mac error 4001

Hi tannerl,

 

Thanks for getting back to me!

 

There are a few different things that can cause this kind of error and a few things we can try to fix it.

 

Firstly, we need to try uninstalling/ reinstalling both Sky Player and Silverlight. I know it's a bit of a pain but it resolves quite a lot of these types of issues.

 

Also, check the time and date on your Mac to make sure it's correct. I know it sounds unusual but it can cause licencing issues and prevent the media being streamed to your device.

 

Try those and let me know how you get on! Smiley Very Happy

 

Josh 


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