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bobdalzell
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Sky sports on my Samsung S6

On receipt of my "value" statement I downloaded Sky sports and tried to sign in and failed.  There does not appear to be **bleep**lkl enough instructions on how to do this.  Any help appreciated.

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spangley
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Re: Sky sports on my Samsung S6

and me I have the same issue and I am running Android 6.01
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Re: Sky sports on my Samsung S6

Hi bobdalzell, 

 

Thanks for your post and welcome to the forums. It's lovely seeing a new face in the Community Smiley Happy

 

Apologies you've not been able to find suitable instructions on how to use the Sky Sports app. Maybe I can help Smiley Happy

 

Once you've downloaded the Sports app you'll need to click on the Virgin Media logo and then log in using your Primary Virgin Media account details. 

 

Once you've signed in, it's as simple as choosing which channel you want to watch. Click on it, and Watch Now. Streaming should automatically register your device and therefore commence. 

 

If you are receiving any errors messages then pop back here and let me know so we can help further Smiley Happy 

 

Thanks,

Kath_F
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bobdalzell
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Re: Sky sports on my Samsung S6

Had not spotted Virgin Media login on initial screen.  Smartphone has now frozen after inserting my login details!

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Re: Sky sports on my Samsung S6

Hi bobdalzell, 

 

Thanks for coming back to me on this. 

 

Did your phone unfreeze afterwards or does this still happen each time to try logging in? 

 

Do any error messages come up at all? 

 

What OS is your Samsung S6 running on?

 

Come back and let me know.

 

Thanks,

Kath_F
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bobdalzell
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Re: Sky sports on my Samsung S6

Nop error message the screen just goes grey.  Android 6.01

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spangley
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Re: Sky sports on my Samsung S6

and me I have the same issue and I am running Android 6.01
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Re: Sky sports on my Samsung S6

Hi both, 

 

Thanks for your updates and apologies this is still an issue for you both Smiley Sad 

 

I've not been able to test on a Samsung S6 however checking a Samsung S7 on the same OS it's working. 

 

Can you both try deleting the app from your device and then power off your device. (Make sure you power off and not just restart it) Turn the device back on and re-install the app. 

 

If things still don't work, post a screenshot so we can see what's we're dealing with and I'll do what I can to help further Smiley Happy

 

Keep me posted. 

 

Thanks,

Kath_F
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bobdalzell
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Re: Sky sports on my Samsung S6

Worked first time. Shame it did do so before.

Robert
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Re: Sky sports on my Samsung S6

Hi Robert, 

 

Thanks for coming back and letting me know Smiley Happy

 

Sometimes deleting the app and re-installing it won't work unless you've done a re boot of the device in between. 

 

This is something I've only recently discovered when I had an issue with another app myself Smiley Happy 

 

I'm glad all is fixed for you now. If you have any further issues, come back and let me know.

 

Take care, 

Kath_F
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