So, after the weekends sport bonanza, l am able to login via the Virgin app without any of the problems encountered on Saturday and Sunday. So what the hell was going on , who created the problemSKY???,
Or was there a genuine issue which created a lot of hassle .
Absolute rubbish. There is no fix because it's still happening when I log on to sky sports. It was fine for several weeks but now I consistently get the dreaded unexpected error message. Phoned Virgin help line only to be informed that it was a Sky problem so I should phone Sky. As I pay my subscription to Virgin I think it's Virgin who should sort it out soonest.
I am using a Sony Vaio computer using windows 8.1. 64 bit
I am assuming it is a registered device because I could access sky sports for weeks until last week. The operator on your helpline confirmed that I had two devices registered and that my Sony was one of them.
The message is "sorry there is an unexpected error".
After reading this message board it seems as if this has been an ongoing problem for several months now.
Thanks for responding by the way. It's appreciated.
As has already been pointed out, this error seems to coincide with whenever viewer demand is high. I have seen it myself many times & have just kept trying; sometimes it takes 5 attempts before it will let me in but I do get in eventually. (Start right over from the Virgin listings page then click through to the Sky Sports channel you want to watch, bounce over to Sky website, click the Virgin Media logo, come back to VM website, log-in, get directed back to Sky again!)
(Win 7 / x64 / IE11)
This "arrangement" between Virgin & Sky leaves both parties in a great position to pass the buck, which of course they will do at every opportunity. A cynic might say that it would do Sky no harm for their indirect VM subscribers to receive inferior service. Whatever, us that subscribe to Sky Sports through Virgin Media are missing a lot of sport action that we are paying a considerable (and ever increasing) amount to see.