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andyg81
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Sky sports app

Since yesterday I am unable to use the sky sports app to watch my subscriptions

Why ?????

My device is registered but I get the error - access to channels within the app is for customers with a sky sports TV subscription to access live streaming please upgrade

I'm using iPhone and have sports subscription so what is happening
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Re: Sky sports app

Hi Andyg81,

 

Sorry to hear that your unable to use the Sky Sports app on your iPhone.

 

Do you know if the Sky Sports app and the iOS is up to date? I have deleted the iPhone from the registrations. If you can try to stream again for me, this will automatically re-register the device.

 

If your still having issues, let me know the error code that you get. 

 

Just as a side note make sure your signing in with the primary account information.

 

Look forward to hearing from you

Sam


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andyg81
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Re: Sky sports app

Seems to have worked thank you
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Re: Sky sports app

Hi andyg81,

 

Thanks for coming back to us and letting us know that things are resolved for you Smiley Happy

 

If you have any further issues please just let us know and we'll get right on the case.

 

Thanks again,

Kath_F
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