Hello, I've tried everything to get my sky sports working on my laptop, including multiple browsers, reinstalling both Microsoft Silverlight and Playready, setting up a sub account, making sure my time/date is correct and automatic and probably more but now I'm at my wits end trying to get it to work!
I can watch the channels on TV anywhere fine and Sky Sports News HQ works on the sky site, but when I click Sky Sports 1 or 2 (which we pay for and is working fine on the TV) it says "To watch this channel you need to upgrade your subscription. please contact your service provider". Screenshots are below:
I have registered and named my device. I currently have one registered for sky sports and two as my "devices", when it says "obtaining licence to play..." etc it seems to recognise that this is the device that is registered as it plays sky sports HQ but none others. It has never asked me for a pin number and logs me in fine.
I want to play sky sports 1 and 2 on my laptop which is what I thought we pay for. We get it on the TV, so thought the package includes it on the go. Please let me know if this is wrong?
I have windows 8, all up to date firefox, internet explorer and the plugins recommended. Please help!
Once here attempt to Live Stream from one of the sports channels (not news). It should ask you to sign in. At this point use the Primary Virgin Media details to log in, making sure you have selected the Virgin Media logo first.
At this point the streaming should start.
Let me know how it goes
Kath_F Forum Team
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Hi Kath, it is still giving me the same errors. It has signed in ok as usual (displays "sign out" at the top of the screen) but both SKy Sports 1 and 2 are saying sign in to watch. I am of course signed in as primary. It didn't say this time though registering device.
For some reason the site is not working at all now!
There is a problem with this. Please try again later. (O-403)"
This is on the Virgin splash screen to log into skysports.
Can I just clarify which email it should be to log in? I have been using the one I use to sign into virgin but there is also a virgin media mail email address. Is it the primary one that I use to log into anywhere?
I have downloaded the Sky Sports app for my ipad and similarly I can log into the Sky Sports App with my Virgin Media login details. However when I click on the LIVE link to view the SKY Sports live channels the only channel I can view is SKY Sports News HQ.
The SKY Sports 1, 2, 3, 4 , 5 and F1 tabular options are all greyed out and not accessable to me. I have a subscription for the full Sky Movies and Sports channels via Virgin Media.
My Sky movies App works ok.
We're now halfway through the golf Masters and cannot watch it on my ipad. Help!!
I have also tried accessing Sky Sports from my Laptop. No Luck with that either, the Sky site just tells me that I need a subscription update when i am logged in with my Virgin Media account details. 2 Devices with 2 strikeouts. Great!!