I have subscribed to sky sports for a few months now and today my boyfriend tried to log in to the Sky Sports app to watch on his phone. When he signed in, the Sky Sports News channel was highlighted but the other channels aren't. Once he clicked on sky sports 1 it's states that we aren't subscribed to this channel but we are.
We have tried uninstalling and reinstalling the app and its not working. On the virgin media site we still have 3 available devices to use.
I'm sorry to read that you're having issues with watching Sky Sports due to error of not subscribed.
I would like to check your account to make sure there are no errors, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can check this in more detail.