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Johnmca67
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Sky movies app

despite having all updates movies app loads to film selection then when I try to watch a film the app crashes anybody know why?

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Re: Sky movies app

Hi Johnmca67

 

Welcome to the community and thanks for posting.

 

Sorry to read that the Sky Movies app crashes when you watch a film.

 

On which device do you have this issue with? 

Does it happen on your other device also?

Have you tried to un-install and re-install the app to see if that helps?

 

Let me know how you get on

Sam


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Johnmca67
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Re: Sky movies app

Hi it's on iPhone 6 and iPad. Tried unsuccessfully to delete and reinstall but still crashes as soon as I click watch 😡

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Re: Sky movies app

Hi Johnmca67

 

Thanks for the reply.

 

Are you able to try Sky Sports to see if you get the same issue please?

 

If we take the iPad first to try an get that working then we will go back to the iPhone 6.

If you log into your TV Anywhere account (through a PC/laptop) on the right under My Profile select Sky Movies and Sky Sports. Find the iPad, remove the device from the list and un-install the app completely on the iPad. Re-install the Sky app on the iPad, sign in with your Virgin Media details and select a channel to stream for re-registration.

 

Try this and see if it will work for you

Sam


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Johnmca67
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Re: Sky movies app

Ok will try this later. Hopefully it works if not I'll be back😂

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Johnmca67
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Re: Sky movies app

Tried this and each time I press watch the app closes/ crashes 😡🔫

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Re: Sky movies app

Hi Johnmca67

I can see that you have re-registered the iPad, which is great.

Can you now try the iPhone to see if you get the same issue please. You do have an available change to use anyway.

On the iPad did it happen on both Sky Movies and Sky Sports?

Speak soon

Sam


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Johnmca67
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Re: Sky movies app

No sky sports works fine on iPad but will try both on phone asap 

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Johnmca67
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Re: Sky movies app

Sky sports works on phone but now won't let me register phone for TVs anywhere saying no changes left this month. 

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Re: Sky movies app

Hi Johnmca67

 

You now have an available device change to use so you can register the iPhone on TV Anywhere.

 

Hope that works for you.

Sam


New around here? To find out more about the Community check out our Getting Started guide


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