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taswars
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Sky cinema app not showing latest releases

I have subscribed for sky cinema and have downloaded the app on iOS. When I sign in I don't appear to be able to see all current films including Captain America Civil War or Dawn of Justice. They are clearly available when I am not signed in. Anyone else experiencing the same issue?
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Re: Sky cinema app not showing latest releases

Hi taswars, 

 

Thanks for your post and apologies to hear you are having an issue viewing some of the latest releases via TV Anywhere Smiley Sad 

 

When you're not signed in, you've mentioned they're available. Are you able to click on them to play them? You should then be asked to sign in at this point. What happens when you do this? 

 

When signed in, are those assets showing to even click on? 

 

Come back and let me know.

 

Thanks,

Kath_F
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taswars
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Re: Sky cinema app not showing latest releases

Hi Kath_f

When I am not signed in the films are visible but I only get the option of viewing the trailer. There is no play button available.

Once I sign in these movies are not visible at all which is obviously odd since I have subscribed to sky cinema.

Any thoughts on what I should do next?

Thanks
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Re: Sky cinema app not showing latest releases

Hi taswars, 

 

Thanks for coming back to me on this Smiley Happy 

 

When you're checking the content, are you looking at the SD versions? If not this could be why they are disappearing. 

 

If you are still having an issue, I would call us on 150 / 0345 454 1111 so we can replicate this and then raise an IT ticket for you. 

 

Let me know how it goes. 

 

Thanks,

Kath_F
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