Hi Any news about the update regarding a fix. I have tried everything suggested from this forum over the last few weeks and I still get the same result. The Sky player gives me a black window - with the name of the Sky Channel I have selected in the top left corner and a volume bar in the bottom left. I get no pop-up window to register my device., then after a few seconds the message to try again later with the error code 7005.
This didn't work either, with forum team member Josh giving an answer with different advice and information!
I have now resorted to the Victorian attitude Virgin has taken with communication and sent a letter of complaint via The Royal Mail. I'm not expecting a reply. How ridiculous can this company get going back to pen and paper?
Getting quite dejected now having been a customer for more years than I care to remember