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spangley
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Sky Sports not working

Hi

I cannot get Sky Sports working on my phone

I cant get past the log in screen where I enter my e-mail address and password it just freezes/hangs there........

I have a Samsung S6 and I am running Android 6.01, I have deleted the App and re-installed it and cleared the cache

I am getting no error messages

Any help would be much appreciated

Thanks

 

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Re: Sky Sports not working

Hi spangley, 

 

Thanks for your post and apologies to hear you've been having the same issue as another user. 

 

I did reply to your post in this thread here: Sky sports on my Samsung

 

The OP on that thread has come back to advise the steps worked for them so can you try them and let me know how it goes? Here they are again: 

 

Can you try deleting the app from your device and then power off your device. (Make sure you power off and not just restart it) Turn the device back on and re-install the app. 

 

Come back and let me know how it goes Smiley Happy

 

Thanks,

Kath_F
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spangley
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Re: Sky Sports not working

Hi Kath..........Thanks for replying and I have done what you said.......There are now 2 "log-in" boxes on the Sky Sports app for Virgin Media customers I see 1) says Virgin Media - I tried logging into that one and it didnt do anything and just "hangs there" and 2) one that says "My Virgin Media Log-In" and when I entered My Virgin Media details ie user name and password it keeps saying these details are wrong but I have used the details to enter My Virgin Media a/c on my laptop.........I hope my reply makes some sense and thanks again 

 

 

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Re: Sky Sports not working

Hi spangley, 

 

Thanks for coming back to me on this Smiley Happy 

 

Via the Sky Sports log in page, there should only be one option to log in. 

 

Can you post a screenshot of your screen so I can take a look at what you are seeing? This will help me understand what's going on. 

 

Speak soon,

Kath_F
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spangley
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Re: Sky Sports not working

Hi Kath......Well this is embarrasing !!!!!I just went onto take the screen shot and there is now only one log in option again !!!!!! I tried to log in but it still wont let me

Thanks for getting back to me
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Re: Sky Sports not working

Hi spangley, 

 

Thanks for coming back to me on this one. 

 

Can you still post a screenshot of what you're getting please? As there is no error message we need as much information as possible Smiley Happy

 

Thanks,

Kath_F
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spangley
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Re: Sky Sports not working

Hi Kath........please see attached - ThanksScreenshot_20160812-113634.png

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spangley
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Re: Sky Sports not working

and I put my user name ie email address and password in here and nothing happens it freezScreenshot_20160812-180249.pnges

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Re: Sky Sports not working

Thanks for those spangley although they haven't really given us any insight into what's going on Smiley Sad 

 

Have you by any chance got another mobile device you can test to see if Sky Sports works on there instead? We need to rule out this being a device issue. 

 

Let me know how it goes. 

 

Thanks,

Kath_F
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