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Oldhippo
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Sky Sports not recognising device as registered

My iPad is a registered device on my account, and I can use TV Anywhere for most channels.  I can't access Sky Sports as the Sky Sports app keeps telling me that the device is not registered.

Can anyone help with this please - I can't call anyone at the moment and there is no email option on the Virgin website...

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Re: Sky Sports not recognising device as registered

Hi oldhippo, 

 

Thanks for your post and a huge welcome to the Community Smiley Happy

 

Apologies to hear that you are having an issue trying to use the Sky Sports app. 

 

The TV Anywhere and Sky platforms are separate and therefore not synced so any changes made to one, also need to be made to the other. 

 

You can manage the devices you have registered for use with the Sky platform by going to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. 

 

If you remove a device in here, try streaming from the device you do want registered and it should then do this automatically for you. 

 

Keep me posted on how things go. 

 

Thanks,

Kath_F
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Oldhippo
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Re: Sky Sports not recognising device as registered

Thanks for that. Now all sorted.

This might be worth adding to the general help page as I didn't know this registration page existed in addition to the standard TVAnywhere page

Thanks again

Derek
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Re: Sky Sports not recognising device as registered

Hi Derek, 

 

Thanks for coming back to me so quickly with this Smiley Happy 

 

Am glad to hear all is sorted now. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

 

 

Kath_F
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