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CG1957
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Sky Sports app

Can anyone help? I used to be able to watch sky sport on the Sky sports app, but it suddenly started showing an error code 1013. Tried reloading it several times but still get that code. Of course it then won't let me watch! Getting frustrated as it is after all one of the things you subscribe for. 

Can anyone help?

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Forum Team (Retired) BenD_H
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Re: Sky Sports app

Hi CG1957,

 

Thank you for your post, welcome into the Community Smiley Happy

 

I'm sorry to read about the app. Whenever there are issue it's best to carry out some of the following practices:-

 

  • Sign out and sign back in, after clearing your cache/temp files. Make sure when signing in anywhere, that the caps lock is monitored and the username and password are spelt correctly.
  • Reinstall the app itself, after clearing cache and cookies.
  • Try to log in online from a PC to see if it streams.
  • Check that your device OS hasn't been changed recently, for example, Android 6.0.1 is unsupported.

 

Give these a go and please get back to me when you can.

Ben


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CG1957
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Re: Sky Sports app

Hi, and thanks Ben. I'll give it a go and see if that helps.

cheers!

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