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Bill-C
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Message 1 of 13
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Sky Sports and Sky Cinema Desktop App - No picture but have sound

I got a message on my mac book pro saying I now need the  Sky Sports Desktop player and the same for the Sky cinema desktop player. i have OS Sierra on my mac and have downloaded both apps.

 

Details of my Mac as follows 

MacBook Pro (15-inch, early 2011)

2.4 GHz Intel Core i7

4 GB 1333 MHz DDR3

Intel HD Graphics 3000 384 MB

When launching the player I hear the programme but no picture, i then checked on here and on the Sky forums to see if any other users are having the same issue. This is the thread on the Sky forums

http://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Sports-Desktop-App-No-picture-but-have-sound/m-p/2582530...

They have stated that any Virgin media users who have this issue on there mac are to inform VM directly.

Have the support team here spoken to Sky about this issue

 

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Bill-C
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Message 2 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

I have a temp fix I have a temp fix, i have downloaded and installed gfxcardstatus and if i change my graphics card to discreet instead of integrated then i get sound and video and i can watch sports or movies.

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seb197
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Message 3 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

Hi,

I have the same issue:

Macbook Pro (13inch, Early 2011)

2.3ghz Intel Core i5

8gb Ram

Intel HD Graphics 3000 512mb

 

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Bill-C
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Message 4 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

This is the app if you need it.

 

https://gfx.io/switching.html

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seb197
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Message 5 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

Hi, this unfortunately did not work for me as was already set to Discrete only Smiley Sad

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Bill-C
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Message 6 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

It was worth try however. Smiley Happy

 

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seb197
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Message 7 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

absolutely - will try anything at the moment - thanks anyhow

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pl321
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Message 8 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

Hi,

I've been trying to download this player on to my Mac. It appears to download but when I go to install it nothing happens.

The only thing which appears to download is the icon. 

Any advice would be greatly appreciated.

I spent an hour and a half on the phone with a virgin media employee trying to resolve this but he couldn't work out what was happening.

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billysheen
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Message 9 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

I have the same issue, it downloads from the website but when you click on it it just hangs and does nothing in the icons on the bottom, can anyone help?

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Jenni4
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Message 10 of 13
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Re: Sky Sports and Sky Cinema Desktop App - No picture but have sound

I have a similar issue on my Macbook Air. I had previously been watching Sky Cinema fine through the website on my Macbook but Sky then introduce this app which I duly downloaded and there is sound but no picture as others have said. Tried deleting and re-installing. Tried updating my operating system, deleting app and re-installing. Tried phoning VM for support. Spent over an hour on the phone to someone who appeared to have no idea what I was talking about. Frustrated.

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