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dcmetherell
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Message 1 of 6
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Sky Sports and Silverlight

I am struggling with the problem that others seem to have had in the past with accessing Sky Sports on my Apple laptop. I am getting the error message [t:6038/c:4110].

I have tried uninstalling Silverlight and changing the preferences as others have suggested but none of these things seem to make a difference. Can someone please help? Thanks

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nickh
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Message 2 of 6
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Re: Sky Sports and Silverlight

The only issue I've had watching Sky Sports on my Mac was that Safari's cookie setting needed to be set to Always allow. Without that I would get an error message which I think was the same as the one you're getting.

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Forum Team
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Message 3 of 6
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Re: Sky Sports and Silverlight

Hi dcmetherell, 

 

Thanks for your post and welcome to the Community. It's really great that you're here with us. 

 

I'm sorry to hear you are getting this error message. As mentioned by nickh, it's most likely down to your cookie preferences. Change these to 'Always' and all should work for you. 

 

Come back and let us know if nickh's advice worked. 

 

Thanks, 

Kath_F
Forum Team

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dcmetherell
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Message 4 of 6
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Re: Sky Sports and Silverlight

Thanks for replying- but when I checked it was already set to "always Allow"

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dcmetherell
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Message 5 of 6
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Re: Sky Sports and Silverlight

Hi Kath

I'm afraid that isn't the answer on this occasion. The cookies setting was already "always allow"

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Message 6 of 6
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Re: Sky Sports and Silverlight

Hi Dcmetherell,

 

Sorry to hear that hasn't helped. Have you tried any of the other fixes on our help page?

Give them a go and let us know how you get on. 


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