Like lots of other users, I am having problems with the Sky Sports Player on Virgin. I had a spate of error code 20000, which I solved by completely re-installing the player and Videoguard system. I am now able to select a channel using the app and my browser (Chrome). I entered my ID and clicked the continue button. When I go back to the player, I am now faced with a spinning wheel (for 10 minutes a counting).
Does anyone one have a solution for this?
By the way..... the support material on this product is appalling! Is Virgin going to do something?
Thanks for the response. I had used the Player for 2 to 3 months successfully with Chrome, but it stopped working last week for no apparent reason.
I followed your advice by removing the Player and Videoguard. I then opened up the Sky Sports web site in IE11 and re-installed the player. I made IE my default browser and tried to use the player. Exactly the same result with the spinning wheel. I had already tried Firefox, but again same result.
Our account has another device set up which is still working, but I need to get my laptop working.
As this still isn't working despite the steps that have been given, we need to look at this possibly being a device issue meaning it may be something to do with an update you've run, or a certain setting not being correct.
Do you have a different device to try to see if the same thing is happening. If it is, this will rule out it being a device issue and we may need to raise with IT.
Come back and keep us posted.
Kath_F Forum Team
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