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howdmc
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Sky Sports - Device Limit reached

Hi - the OS on my PC (W7 > W10) & Nexus 9 (Lollypop > Marshmallow) have been updated and I can no longer get Sky Sports on either as a result. I have deleted both devices and re-registered my PC, on which I can now get Sky Sports. I know there is a 1 month wait between registrations, but I'm wondering if Virgin allow a dispensation when the issue is caused by an OS upgrade, so I can also update the Nexus without waiting? Hoping for a favourable reply! Thanks.

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Re: Sky Sports - Device Limit reached

Hi howdmc, 

 

Thanks for your post and apologies to hear about the issues you are having watching Sky Sports since your upgrades.

 

I have gone into the account and added a device change for you to register a device with TV Anywhere and Sky again. Once this change is used, you will need to wait until the 1st December for any further changes. 

 

Let me know if you have any further issues going forward Smiley Happy

 

Thanks,

Kath_F
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howdmc
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Re: Sky Sports - Device Limit reached

Hi - bumping this one in case it got overlooked due to the weekend. Thanks in advance.

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Re: Sky Sports - Device Limit reached

Hi howdmc, 

 

Thanks for your post and apologies to hear about the issues you are having watching Sky Sports since your upgrades.

 

I have gone into the account and added a device change for you to register a device with TV Anywhere and Sky again. Once this change is used, you will need to wait until the 1st December for any further changes. 

 

Let me know if you have any further issues going forward Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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howdmc
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Re: Sky Sports - Device Limit reached

All good now. Thanks Kath.

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Re: Sky Sports - Device Limit reached

That's great news howdmc, 

 

If you have any further issues, come back to us here and we will happily help. 

 

Take care, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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