Using a MacBook Pro, updated to latest operating system. Using firefox and safari updated to the latest versions.
There is an open device slot on the sky sports and cinema registration page.
When I click on a link on the sky sports website after logging in the app opens telling me to go to the website. It never opens the video stream. This also happens with the sky cinema app. I have tried reinstalling the app, all browsers.
Any solution to this problem would be greatly received.
I also have a problem with the Sky Cinema app on my Macbook air using Safari. The problem sounds slightly different in that it asks if I want to open the app (which I have deleted and re-installed a couple of times for good measure) and when I click yes it opens, asks for a PIN which I duly enter (although i can't say I remember setting one up it doesn't seem to be a problem as it then starts the movie). The problem is I have sound and no picture. I can hear the films (tried a few different ones) but there is just a black screen. I've tried moving to a later point in the movies and I can still hear the sound but no picture.
I have tried phoning for technical assistance from VM but it took nearly an hour for the guy, who clearly had no idea what the problem was, to escalate it to Tier 2. I was pretty fed up by then and needed to do something else. I haven't had the enthusiasm to phone back for the Tier 2 assistance yet so I hope someone here has an idea.
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with viewing Sky Sports and Sky Cinema via the TV Anywhere service. Has this been resolved for you?
If you are still having a problem with this, please let me know. I'll need to take more information from you in order to investigate this problem. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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So of course I was starting on the Sky Cinema website, which then said that I had to install the Sky Cinema App. Which I have then done and then deleted and re-installed and the same problem occuring. I know you have to start on the website and make sure you are logged in as a Virgin Media Customer to be able to watch Sky Cinema. I am finding a movie, any movie just to see if it will work, clicking the little play button above the movie on the website and then asks if you want to launch the app and then the app opens but no sound, only picture.
I'm trying to use Sky Cinema app (Sky Go appears to be just for Sky customers)
Substituting Sky Cinema for Sky go in your instructions didn't help
When I got to step 12 there is no place to log in as VM customer at go.sky.com. If you go in through TV anywhere it routes you just to the Sky website and a page where you can sign in as VM customer. So I tried following going in that way and it just told me to install the Sky Cinema app again. I tried cancelling and selecting "do not show again" and clicking through again and it just opened a new web page with an error message telling me that MacOS can't recognise web addresses starting with "SkyCinema"