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SC120
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Sky Sports App

Why can I not get the sound to work on the Sky Sports App. Fed up with watching cricket and no commentary. Have deleted app several times and have reloaded, no improvement. 

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scouser73
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Re: Sky Sports App

Hi SC120,

Go to Settings

Click on Apps

Scroll to the Sky Sports app

Click on Clear Data & Clear Cache

This will reset the app and should sort out the sound issue.

Regards,

scouser73


152 Mbp/s Broadband - Windows 10 [Home] -
Ubuntu 17.10 - SuperHub 3.0 - Nokia 5
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Re: Sky Sports App

Hi SC120

 

Welcome to the community and thanks for posting.

 

Sorry to read that there is no sound when watching Sky Sports on your iPad. 

 

The sound on the Sky apps works through the Ringer option rather than the Media, do you know if the iPad has been put on silent at all? 

 

Also check to see if Bluetooth has been enabled, if so try to disable it.

 

Try this to see if it works

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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scouser73
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Message 2 of 10
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Helpful Answer

Re: Sky Sports App

Hi SC120,

Go to Settings

Click on Apps

Scroll to the Sky Sports app

Click on Clear Data & Clear Cache

This will reset the app and should sort out the sound issue.

Regards,

scouser73


152 Mbp/s Broadband - Windows 10 [Home] -
Ubuntu 17.10 - SuperHub 3.0 - Nokia 5
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SC120
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Re: Sky Sports App

Thanks, but where can I find the 'settings' appear to be hidden in my account

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scouser73
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Re: Sky Sports App

Is the app on an Android or iPhone?

Regards,

scouser73


152 Mbp/s Broadband - Windows 10 [Home] -
Ubuntu 17.10 - SuperHub 3.0 - Nokia 5
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SC120
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Re: Sky Sports App

iPad 

Thanks. 

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scouser73
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Message 6 of 10
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Re: Sky Sports App

From your homescreen, touch the ‘Settings’ icon

Scroll down to the 'Safari' option

Select the 'Clear History' and 'Clear Cookies and Data' options

https://support.skybet.com/app/answers/detail/a_id/321/~/sky-bet-mobile-technical-support

I know the link I've provided is for Sky Bet, but the same applies to all apps on iPad / iPhone.

Regards,

scouser73


152 Mbp/s Broadband - Windows 10 [Home] -
Ubuntu 17.10 - SuperHub 3.0 - Nokia 5
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SC120
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Re: Sky Sports App

Thanks, still not working. Hopefully someone/ Virgin Media nay be able to resolve this

SC 

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Message 8 of 10
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Re: Sky Sports App

Hi SC120

 

Welcome to the community and thanks for posting.

 

Sorry to read that there is no sound when watching Sky Sports on your iPad. 

 

The sound on the Sky apps works through the Ringer option rather than the Media, do you know if the iPad has been put on silent at all? 

 

Also check to see if Bluetooth has been enabled, if so try to disable it.

 

Try this to see if it works

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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SC120
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Re: Sky Sports App

Thanks for your comments, problem resolved 

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Re: Sky Sports App

Hi SC120

 

Thanks for the reply.

 

I'm glad this is now working for you, that's great.

 

If there are any further issues, by all means let me know.

Take care

Sam


New around here? To find out more about the Community check out our Getting Started guide


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