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JaneAndJohn
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Sky Sports App - Error

Hi,

 

i am am a Sky sports subscriber with Virgin Media, but I am unable to sign in to the Sky Sports App on my iPad. When I try to sign in using the Virgin Media log in (double checked I am trying in the right place), I get an error message saying 'There was an unexpected error'.

 

I have also tried this on a web browser on my laptop and get the same outcome. 

 

Please help me to solve this.

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Forum Team
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Re: Sky Sports App - Error

Hi JaneandJohn, 

 

Welcome to the forums and thanks for your post. 

 

I'm sorry to hear that you are having this issue on both your iPad and PC. 

 

This would suggest there is a slight issue with your log in details perhaps. 

 

Are you able to sign in to My Virgin Media with those details? If so, log in and reset your password. 

 

Once you have done this log in to TV Anywhere and make sure you can stream channel 4. Once this is successful delete the Sky apps from your device and re download them. Log in and all should work.

 

Keep me updated on how you get on. 

Kath_F
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chriscl
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Re: Sky Sports App - Error

I have the same problem with the Sky app.

 

"there was an unexpected error". And yes, my credentials are correct. 

 

Perfect timing, just as I was trying to sign in to watch he football. I would add, this worked earlier today for the F1, but has now died on its **bleep**. 

 

Rubbish!

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tazmandoogle
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Re: Sky Sports App - Error

I have the same issue whilst trying to log in to Sky Sports site to watch Man City v Chelsea. I was able to log in fine for the earlier Leicester v Man Utd game. The same details work fine for MyVM. I have tried many times now, also tried clearing cache etc.

 

Edit: This is using Chrome on my Macbook and accessing it via anywhere.virginmedia.com

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motel
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Re: Sky Sports App - Error

Same problem as described here for the website. Tried on several browsers. Redirects to https://skyid.sky.com/error/wholesaleerror with the message "There was an unexpected error".

It was working fine earlier. Another shambles from virgin/sky.
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Danstandaman
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Re: Sky Sports App - Error

Mine is the same......such a pain in the **bleep** that we can't just use the virgin app!

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Rickwood
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Re: Sky Sports App - Error

Same error here... Very frustrating, able to watch Leicester v Man u earlier with no problems

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fast_al
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Re: Sky Sports App - Error

Same here as well. Absolute joke. Biggest game of the season and I'm forced to watch it via a poor quality stream!

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conmurph
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Re: Sky Sports App - Error

I have this issue too, but it has not been a problem in the past either using my login or this laptop. I see there is another thread with someone getting the issue so looks like there's a general problem.

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Tomwakeford
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Re: Sky Sports App - Error

Same problem here. So frustrating.

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