I have just got a new Acer Aspire E 15 E5-552 laptop. I have tried to get Sky Sports to run via Firefox and it just wont start. I get no error messages,log in is accepted but then nothing happens. I can watch TV anywhere through Edge. I have contacted Virgin and they can't help they say it must be a setting on the laptop. I have Silverlight installed. I have never had this problem before can anyone advise what the problem is?