I have TV Anywhere, running under Safari 9.1 on a MacBook Pro. All the 'standard' Virgin programming seems to play OK, but Sky Movies and Sky Sports are a huge problem. Despite installing Silverlight at least 10 times, every time I try to watch a Sky Channel I get a pop-up in the video window telling me to install Silverlight. I tried the normal support routes and still no joy. First, I was told to use Firefox, not Safari. Then, after a 50 minute session where Virgin's tech support people took remote control of my MacBook I was handed over to Gadget Rescue who again took control of my MacBook and installed Google Chrome because apparently it doesn't need any plug-in to play video? After my chat session with Gadget Rescue died for a second time, I tried to go it alone only to be advised by the system that Chrome isn't supported.
In desperation, I de- and re-installed Firefox and Silverlight and late last night finally succeeded in playing some Sky Sports and Sky Movies channels........ Yippee!!
Yippee , that is until this morning when yet again nothing runs. In Firefox I now get a video window with nothing, precisely nothing in it.
Sorry to read that your having issues with Sky Movies and Sky Sports on your MacBook Pro.
From your account I can see that the Mac is registered for Sky Sports/Movies.
Are you currently using Firefox or Safari as the browser? You will need to use the browser you used to register the Mac. Can you check if the cookies are set to Always please. Have you tried to delete the device from list of registrations on your TV Anywhere account and re-registered the Mac?
Many thanks for your reply. Sorry for the delay, but I've been travelling and also didn't have the ability to re-register my MacBook until after 1st April!
I'm currently using Firefox, but may well have initially registered using Safari. This evening I'm going to try your suggestion to delist and re-register, so fingers crossed...... But, as a side note I did finally manage to get my MacBook, Firefox and Silverlight viewing Sky Sports and Sky Movie channels. At that time, I could see a Silverlight 'permissions-type' icon in my browser bar to the left of the channel's address and I could select the option to "continue allowing" Silverlight. Unfortunately, that icon's now disappeared along with the ability to view any Sky channels!
My MacBook's no longer registered with Sky because I delisted it, expecting it to be recognised and auto-registered next time I tried to view a Sky Channel..... It didn't work! And I must have tried 4 or 5 times this past few days.
I'm tempted to remove and reinstall Silverlight and Firefox and try the whole process over from scratch. Digging back into earlier threads on this topic, I remember seeing issues around Silverlight preferences. In particular, not having hardware-acceleration playback enabled??
To be honest, I'd much rather use Safari and Flashplayer but I guess there are problems around this combo with Sky? Also issues with a Safari/Silverlight combo?