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captain99
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Sky Movies on Demand doesn't work.

I am trying to access Sky Movies on demand via my daughter's laptop.

 

I sign in at http://skymovies.sky.com/ via the Virgin logo and it shows available films. However when I click on the "watch" icon nothing happens. If I click on the trailer icon it downloads and plays the trailer with no problem but the watch icon does nothing.

 

I have tried closing and re-signing in and deleting all cookies/cache but that makes no difference.

 

It is a windows 8 laptop and I am using internet explorer (and the device is registered).

 

It is frustrating that I am constantly having problems with TV anywhere.

 

 

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Re: Sky Movies on Demand doesn't work.

Hi captain99,

 

Thanks for your post. 

 

I'm sorry to hear that you are having issues with playing the movie. 

 

Aswell as making sure you are running the latest version of Internet Explorer, can you also make sure you have the latest version of Silverlight installed Smiley Happy

 

Let me know.

Kath_F
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Re: Sky Movies on Demand doesn't work.

Hi captain99,

 

Thanks for your post. 

 

I'm sorry to hear that you are having issues with playing the movie. 

 

Aswell as making sure you are running the latest version of Internet Explorer, can you also make sure you have the latest version of Silverlight installed Smiley Happy

 

Let me know.

Kath_F
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captain99
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Re: Sky Movies on Demand doesn't work.

Thanks, I updated Silverlight and it is now working.

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Re: Sky Movies on Demand doesn't work.

Hi captain99, 

 

That's great!! 

 

Thanks for keeping us updated with this. 

 

If you encounter any other issues, just let me know and i'll be happy to help. 

 

Thanks, 

Kath_F
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caldwan
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Re: Sky Movies on Demand doesn't work.

Hi!

 

I have exactly the same problem, but in Firefox, as there is a Silverlight problem in Safari that I can't resolve (t:6038 / c:4110 comes up each time).

 

I can watch movies being shown live on TV. I can watch trailers, but trying to watch a film on demand gives you the play button, but it won't play. If the film is not a U cert, then it asks for the Sky pin, which I insert correctly; if I then press play, the pin box comes up again.

 

I didn't have this particular problem before.

 

Thanks.

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Sololobo
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Re: Sky Movies on Demand doesn't work.


Kath_F wrote:

Hi captain99,

 

Thanks for your post. 

 

I'm sorry to hear that you are having issues with playing the movie. 

 

Aswell as making sure you are running the latest version of Internet Explorer, can you also make sure you have the latest version of Silverlight installed Smiley Happy

 

Let me know.


You have done very well on this occasion Kath_F,  well spotted and full marks. (To paraphrase one of your colleagues.)

 

As Microsoft's new Edge browser will not support Silverlight, http://blogs.windows.com/msedgedev/2015/07/02/moving-to-html5-premium-media/ what steps are VM taking to mitigate any issues resulting from this?




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caldwan
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Re: Sky Movies on Demand doesn't work.

Thanks

Latest versions of both Silverlight and Firefox installed.

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Re: Sky Movies on Demand doesn't work.

Hi caldwan, 

 

Thanks for your post and apologies for the issues you are currently having trying to view On Demand films. 

 

When using Safari, make sure your cookies are set to Always rather than Allow. This should resolve the issue there for you. 

 

When entering in your Sky PIN, make sure you are not confusing this with your normal TV PIN. They may well be different. 

 

Are you able to view any films with a U cert or do you get a different error message?

 

Let us know.

 

Thanks,

Kath_F
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Re: Sky Movies on Demand doesn't work.

Hi Sololobo,

 

Thanks for your post. 

 

If you look at the date on the thread, I posted that almost a year ago Smiley Tongue

 

Caldwan has posted on quite an old thread. 

 

With regards to the question on the steps we are taking to mitigate issues, the answer here is none. 

 

We don't use Silverlight, we use Flash. It will be Sky who will need to offer a work around or fix for this as they use Silverlight. 

 

Thanks,

Kath_F
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caldwan
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Re: Sky Movies on Demand doesn't work.

Kath

Thanks! Problem in Safari now solved, and both Movies and Soorts work fine nowSmiley Happy

I started using Firefox because of Safari problems. There is no change in using that browser.

The pin is the right Sky one.

U certificate films don't okay either. There is no error message.
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