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bluevien08
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Sky Movies and Sky Sports.

Hi. I have been using the sky movies and sky sports app for abit now. Today I had a message come up and said unexpected error. So I logged out and tried to log back in but it will not let me! Anyone know why this is please??

Many Thanks

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KingfisherUK
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Re: Sky Movies and Sky Sports.

I've had that error once or twice before. I don't know how it works for iOS as I'm using Android, but here's what worked for me:

 

Go to Settings

Go to Apps

Find the Sky Sports app

Clear Data

Clear Cache

Open the Sky Sports app and sign back in.

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bluevien08
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Re: Sky Movies and Sky Sports.

Hi. Im using the android app. I have done what you have said but still nothing. When you click on app it loads up that you click on virgin media icon. I put in email address but then it goes red where as it went green.
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Crockret
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Re: Sky Movies and Sky Sports.

If you don't see a box to enter your password, try flipping your phone to "landscape" (or vice-versa)

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Forum Team
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Re: Sky Movies and Sky Sports.

Hi bluevien08

 

Welcome to the community

 

Sorry to hear that your unable to sign into the Sky apps.

 

When you try to sign in does it automatically enter your username and password? If so try manually enter the details to see if that goes through. Are you able to sign into the TV Anywhere app? As if this works then there will be no issue with your username nor password being incorrect.

 

Also have you tried to re-install the app to see if the error still appears?

 

Speak soon
Sam


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