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birkhead1993
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Sky Go Error 288

Hi is anyone else having problems accessing Sky Go while using their virgin media broadband? We keep getting the message 'Error 288' before we even get to enter our login details. It works when we use broadband from other internet providers. Any suggestions?

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Forum Team
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Re: Sky Go Error 288

Hi birkhead1993,

 

Thanks for your post and apologies to hear that you are having an issue connecting to Sky Go from your Virgin Media connection. 

 

What browser are you currently using?

Do you get the same error when using other browsers?

 

Can you perform a trace route to Sky Go from your PC and post the results here so we can find out what's happening. 

 

To perform a trace route open the cmd prompt and type tracert and then http://go.sky.com

 

Keep us posted Smiley Happy

 

Thanks,

 

 

Kath_F
Forum Team

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m3jal
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Re: Sky Go Error 288

Same issue for months, does not seem Virgin seems to care and where can you find out when a post was added to see if this Virgin Media Community system has any effect?


birkhead1993 wrote:

Hi is anyone else having problems accessing Sky Go while using their virgin media broadband? We keep getting the message 'Error 288' before we even get to enter our login details. It works when we use broadband from other internet providers. Any suggestions?


 

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J0hn
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Re: Sky Go Error 288

Do you use a vpn or private dns server?

 

if not try resetting your sky password 

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