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lankysi1970
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Sky Cinema app says I need to be a Sky Customer

Hi

I have the Sky Cinema app installed on iOS devices. I have entered my Virgin sign in details.

When I go to watch a movie I get the error message 'you need to be a Sky customer'

I have deleted and reinstalled app.

Any advice would be appreciated.

Thanks

Simon

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Re: Sky Cinema app says I need to be a Sky Customer

Hi lankysi1970,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with the Sky Apps.

 

I've located your account and I can see you registered for the Sky Cinema package on the same day as this post. It can take a little bit of time for the package to activate and fully provision on your account. This may be the reason why the app didn't recognise you as a legitimate Sky Cinema subscriber.

 

Are you still having trouble with this?

 

Speak soon Smiley Very Happy

 

Josh


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