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Kat2380
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Signing in to tv app on mobile

Am trying to sign into my tv anywhere app on my fone bt it keeps saying wrong password or invalid username
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Re: Signing in to tv app on mobile

Hi Kat2380,

 

Thanks for your post and welcome to the forums. It's great to have a new face involved in the Community Smiley Happy

 

Whenever the app doesn't allow you to sign it it can be down to a few things. 

 

Do you have an active TiVo® subscription? If not then in order to use the app, you will need to have this. 

 

If you do have an active TiVo® subscription then have you made any changes in the last 24 hours to the account? This can disable TV Anywhere for 24 hours whilst your changes are updated. 

 

Let me know how things go. 

 

Thanks,

 

 

Kath_F
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Kat2380
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Re: Signing in to tv app on mobile

I have gt tivo subscribson bt still cn sign into the tv anywhere app
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Re: Signing in to tv app on mobile

Hi Kat2380,

 

Thanks for coming back and letting us know you do have an active TiVo® subscription. Smiley Happy

 

Are you able to log in to anywhere.virginmedia.com or does the same error message get thrown up here too?

 

If you get an error there to, try signing in to My Virgin Media

 

Let me know how you get on. 

 

Thanks,

Kath_F
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Kat2380
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Re: Signing in to tv app on mobile

It still comes up incorect password or username
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Re: Signing in to tv app on mobile

Hi Kat2380,

 

Thanks for coming back to me on this. 

 

As you are getting the same issue online, this suggests the issue is with the account itself. 

 

Go to My Virgin Media and log in there. If you're getting the Username and Password invalid error, follow the Forgotten password links and reset the password. 

 

If you are able to log in there go to My Profile and then Change Password. Use the new password with your username to try logging in to TV Anywhere online. 

 

Keep me posted Smiley Happy

 

Thanks,

Kath_F
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