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wushuguan
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Server Error SyncAccount Error:404 when trying to use TV Anywhere

When trying to login into the Android app TV Anywhere I get an error:

Server Error SyncAccount Error:404

 

Any help?

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Crockret
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Re: Server Error SyncAccount Error:404 when trying to use TV Anywhere

Are you on a Wi-Fi connection?  TVA doesn't work on 3G/4G.

Do you have a TiVo?  You can't use the app unless you have one.

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wushuguan
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Re: Server Error SyncAccount Error:404 when trying to use TV Anywhere

I have tried wifi and 4g but with no joy.

 

Yes I have a Tivo box too.

 

Kind regards

Mark

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Crockret
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Re: Server Error SyncAccount Error:404 when trying to use TV Anywhere

I don't know what might be causing the issue, but other users have reported that uninstalling & reinstalling the app has fixed this problem in the past.

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Forum Team
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Re: Server Error SyncAccount Error:404 when trying to use TV Anywhere

Hi Mark, 

 

Thanks for your post and welcome to the forums. It's great to have you here Smiley Happy 

 

I'm really sorry to hear that you are having an error when trying to use TV Anywhere. As Crockret has covered the basics it's time to look into things a little more deeper now. 

 

What is the full make and model of the device you are using?

Is the OS up to date?

Are you using the Primary account to log in on?

 

Are you able to sign in to anywhere.virginmedia.com  using a PC / Laptop or do you get the same error?

 

Let me know so I can help further. 

 

Thanks,

Kath_F
Forum Team

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