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alihart14
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SKY GO

Hi

I want to watch Sky Sports on my Mac through TV Anywhere and have been able to do so easily up until recently.  I was asked to download the Sky Sports app and did so.  whenever i try to watch something, after i have logged in it says that there is an error because i have reached the maximum number of devices. This is despite having registered it before (about a year ago). I only watch sky sports on one other device and i have tried to remove that in order to allow my Mac to be included

Is there any advice on how to register my Mac again please? 

Thanks

Al

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Superuser
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Re: SKY GO

Moving from Silverlight to the new desktop app counts as a device change, so if you've already got two Sky devices registered, you'll first need to delete your Mac from the device slot so you can re-register.

You can do this at www.virginmedia.com/tvanywhere > My Profile > Sky Cinema and Sky Sports.
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Superuser
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Re: SKY GO

Make sure you are looking in the correct device registration page.

There is a separate section in the TV anywhere profile for registration for the Sky apps - check what devices are already registered and if necessary remove one so that the Mac can be added.

http://anywhere.virginmedia.com/settings/devices/sky/

Under My Profile Click on Sky Cinema and Sky Sports and you get to the device registration page

Moving from silverlight to the new desktop player app counts as a device change so you need to make sure you have a free slot.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

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Superuser
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Re: SKY GO

Moving from Silverlight to the new desktop app counts as a device change, so if you've already got two Sky devices registered, you'll first need to delete your Mac from the device slot so you can re-register.

You can do this at www.virginmedia.com/tvanywhere > My Profile > Sky Cinema and Sky Sports.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Message 3 of 5
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Helpful Answer

Re: SKY GO

Make sure you are looking in the correct device registration page.

There is a separate section in the TV anywhere profile for registration for the Sky apps - check what devices are already registered and if necessary remove one so that the Mac can be added.

http://anywhere.virginmedia.com/settings/devices/sky/

Under My Profile Click on Sky Cinema and Sky Sports and you get to the device registration page

Moving from silverlight to the new desktop player app counts as a device change so you need to make sure you have a free slot.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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alihart14
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Re: SKY GO

Thanks very much. I have fixed the issue. Turns out i was looking in the wrong devices section!
thanks again
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alihart14
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Re: SKY GO

Thanks Graham. Turns out i was looking in the wrong device registration section. Really appreciate the quick response. Everything sorted now.

Cheers
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