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Community Lead
Community Lead
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Restored: TV Anywhere unavailable

Some customers may not be able to access TV Anywhere at the moment.

Error messages include "Communication Error", "we're experiencing some technical issues" or just being unable to log-in.

Please accept our apologies, and know that we are working on rectifying this as soon as possible.

We'll reply to this post when we have more information.

James


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Sofa Bear
Sofa Bear
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Re: TV Anywhere unavailable

We are aware of an issue affecting our customers with TiVo set-top boxes where some customers are experiencing latency and some are unable to use the video on demand services and apps through our TiVo boxes and TV Anywhere app.

This is not affecting live TV or other Virgin Media services such as broadband. Our engineers are working with TiVo to resolve this issue as soon as possible and we apologise for any inconvenience caused.

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Sofa Bear
Sofa Bear
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Restored: TV Anywhere unavailable

This issue was resolved yesterday for all customers.

Apologies once more for any inconvenience caused.