Menu
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
136 Views
Message 1 of 11
Flag for a moderator

Repeated connection errors watching tv on ipad

Hi

I'm having repeated connection errors watching tv on the go on my iPad

We encountered an error whilst trying to stream this channel: 1001

This error occurs on an iPad 4, however seems to work fine on iPhone 6

Any suggestions?
0 Kudos
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
118 Views
Message 2 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

I've seen a number of comments on here that this won't work if you you don't have a V6 box.

 

I do not have a V6 box, and I'm a little bemused as to why it would work on an iPhone and not an iPad if having a V6 box was a prerequisite? And why its being advertised as being available to me if Virgin are aware I do not have a V6 box?

 

Can someone from VM come back to me on this please?

0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
107 Views
Message 3 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi sim667, 

 

Thanks for your post and apologies to hear you are having an issue watching TV on your iPad. 

 

This will work if you have a TiVo® or a V6 box. There are some features that only work when you have a V6 box but watching a streamable channel isn't one of them. 

 

What error message do you get when trying to stream channel 4? Is it the same as what you've mentioned in your original post? 

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
101 Views
Message 4 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi

Yes it's the same message for channel 4.

Why would this work on an iPhone and not on an iPad? I've previously tested it on a Mac book via safari and that also worked.
0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
89 Views
Message 5 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi sim667, 

 

Thanks for coming back to me on this one. 

 

If it's working on other devices, and not 1 then the issue points to the device itself. 

 

What OS is the iPad running? 

Have you tried deleting and then reinstalling the app?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
72 Views
Message 6 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi

its the latest app, but I may need to do an iOS update thinking about it.

Ill give that a go and let you know.

Thanks.
0 Kudos
Reply
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
65 Views
Message 7 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi sim667, 

 

Thanks for coming back to me on this Smiley Happy 

 

Did you get a chance to do the iOS update? If so how have things been since?

 

It would be great if you could update the thread with any new information. 

 

If you are still having an issue then we're here to help.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
54 Views
Message 8 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Hi

Yes iOS update and app updated to the latest versions.

Still doesn't work.

Any further suggestions?
0 Kudos
Reply
  • 14.31K
  • 581
  • 980
Forum Team
Forum Team
41 Views
Message 9 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Thanks for the response sim667

 

What version of operating system does the iPad use? IF it's an older iPad that could be why it's working on the phone and not on the tablet.

 

When you log into your account, do you see the iPad as a registered device? 

 

Sorry again for all the questions, we want to get this sorted as soon as possible.

 

Talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 137
  • 0
  • 6
sim667
On our wavelength
40 Views
Message 10 of 11
Flag for a moderator

Re: Repeated connection errors watching tv on ipad

Its an iPad 4

Yes it is a registered device.

 

I need to check the software version, but off the top of my head, i believe its 10.2

0 Kudos
Reply